The calls Lakeland businesses can't afford to miss
A homeowner near Lake Hollingsworth calls at 9am while you're mid-install. It goes to voicemail, they call the next roofer, and you never knew the job existed. Della picks up, gets the address, and books the estimate.
August heat means the AC calls stack up faster than you can dial back. No busy signal with Della — she takes every caller at once, screens the real jobs from the tire-kickers, and texts you the ones that matter.
Logistics and service calls don't respect a 5-to-9. A dispatch request comes in at 10pm; Della logs it, and if it's urgent she routes it straight to whoever's on call.
Built for how Lakeland answers the phone
Della doesn't just take a name — she puts the appointment on your Google, Apple, or Outlook calendar, sends the confirmation, and fires a reminder so the Lakeland homeowner actually shows.
The second a real job comes in, you get a text with the caller, the address, and what they need. You decide whether to call back from the truck or let Della handle the booking.
Lakeland's crews and customers speak both languages. Della answers in English or Spanish on the cheapest plan — no upgrade, no separate line.
Trades we answer for in Lakeland
Della Desk.
What it costs
Plans from $35/month — every plan includes 100 minutes, extra minutes are a flat 30¢ dialed in advance, Spanish is on every plan, and there are no surprise bills. No setup fee, 7-day free trial, no credit card. Every price is public on the pricing page.
Put Della on your Lakeland line →Questions Lakeland owners ask
Does Della have an office in Lakeland?
No — Della is a virtual receptionist, so there's no local office or Lakeland number. She's built in Tampa Bay by a working trades company, answers for businesses across Polk County, and knows the market she's talking to.
Can she handle the summer call spikes?
Yes. When the storms roll through and every line lights up, Della answers every caller at the same time — no busy signal, no voicemail. She sorts the emergencies from the routine and gets urgent jobs to your on-call team.
What does it cost to start?
Plans start at $35/mo for 100 minutes, no setup fee, and there's a 7-day free trial with no card. Extra minutes are a flat 30¢ — no surprise bills at the end of a busy month.