The calls you're missing are the expensive ones
They need someone today and they're calling down the list. If you're under a washer and can't grab it, they book the next company. Della answers, gets the brand and the problem, and puts them on your schedule.
You're mid-repair at one house when three more people call. You can't answer any of them without stopping. Della takes every one, so none of those tickets go to voicemail and then to a competitor.
"My oven's making a noise, do you service GE?" is a booked visit if someone answers. Miss it and they call around. Della confirms you handle the brand, gathers the model, and texts you the lead.
Saturday, water everywhere, they want help now. Your line's closed, so they find someone else. Della answers after hours, books the first Monday slot or flags it urgent by your rules.
Your number, honestly
Say you miss 6 calls a week and win half of them back, at an average repair ticket around $250:
That's the money walking out the door every time a spoiling-fridge call hits voicemail while your hands are busy — and it more than covers Della. Run your own numbers in the cost calculator.
Built for how your phone actually rings
You can't stop a repair to grab the phone. Della answers every call for you — nights, weekends, and the middle of a job — so no ticket slips to the next company.
She schedules the visit with a confirmation and a 24-hour reminder, synced to Google, Apple, or Outlook, and can capture make and model so you roll up with the right parts.
The moment the call ends you get a text — name, address, appliance and symptom — so you can route your day without playing voicemail catch-up at night.
When a regular calls back she recognizes them, so a returning customer isn't starting from scratch every time their aging dishwasher acts up.
Della Desk.
What it costs
Plans from $35/month (answering, messages, bookings) to the full front office. Most appliance repair companies land on Front Desk at $89 or Office at $149 — every plan includes 100 minutes, and extra minutes are always a flat 30¢, dialed in advance. Every price is public on the pricing page. No setup fees, 7-day free trial, and no surprise bills, ever: if you use up your minutes, nothing extra is billed — you pre-choose whether the line pauses or steps up, and a one-time $50 top-up adds 100 minutes.
Put Della on your line →Questions owners ask
Can she tell callers which brands I service?
Yes. You teach her your brands, service area, and pricing in about five minutes, and she only confirms what you told her. If it's a brand you don't touch, she says so instead of booking a dead visit.
Will she capture the model number?
She gathers whatever details you ask for — brand, model, symptom — and texts them to you, so your tech arrives with the right parts instead of a second trip.
Does she handle Spanish calls?
On every plan. She can greet, run the full call, or switch to Spanish mid-sentence if the caller does. The Office plan adds 18 more languages.
Can she connect to my scheduling tool?
Bookings and messages flow out today by webhook and Zapier, with Google, Apple, and Outlook calendar sync. Tell us which tool you use and it moves up the list.