What it does
She stays on the line, connects the caller to the right person, and passes along who's calling and why.
The caller hears music instead of dead air, so the wait feels handled rather than lost.
Set who takes which calls, and Della sends each caller to the right person instead of a single catch-all line.
Why it matters
A ready-to-buy caller or an upset customer wants a person now. A warm transfer keeps them on the phone instead of gone.
Della only transfers the calls worth transferring and takes a message on the rest, so your day isn't a string of cold hand-offs.
Every capability works for your trade.
Questions owners ask
What is a warm transfer?
Della stays on the line, reaches the right person, and hands the caller over with context — rather than a blind transfer to a ringing phone.
What if no one picks up the transfer?
She takes a detailed message and texts you the lead right away, so the caller is never dropped into nowhere.
Which plans include call transfers?
Live warm transfers are on Front Desk ($89) and Office ($149). Every plan still answers 24/7 and texts you each lead.